Sampoorna Seva 2.0
At Tata Motors, we believe in empowering your business with not just world class trucks, but exceptional service that ensures uptime and seamless performance. Which is why your Tata Motors Truck comes equipped with a world of conveniences that include everything from service and roadside assistance to insurance, loyalty and a whole lot more. The brand-new Sampoorna Seva 2.0 is designed to provide peace of mind so that you can focus more on growth and less on maintenance.
Sampoorna Seva by Tata Motors is a complete care package for your business. It starts from the moment you buy your vehicle and stays with you at every step of the journey. Whether it's Insurance or Breakdown, Rewards or Genuine Spares, Resale or Warranty, Sampoorna Seva 2.0 covers it all.
Sampoorna Seva 2.0 has been thoughtfully crafted after collecting and analysing feedback from over 6.5 million customers who've visited our centres in the last year. Always evolving to better serve customer needs, we have incorporated facilities that help you stay on the road effortlessly.
Additionally, you get the support of Tata Motors’ vast network. 1500 Channel Partners covering 29 State Service Offices, 250+ Tata Motors Engineers, state-of-the-art centres equipped with modern facilities and 24x7 Mobile Vans will be ready to provide assistance whenever and wherever you need it.
After all, Tata Motors is with you Har Kadam.
Key Features
The highlight of this warranty is that it is supported across the huge, county-wide Tata Motors dealership & service network of over 1500+ touchpoints with service facilities that are committed to provide you with efficient and reliable service.
TATA DELIGHT
Delighting Tata Motors’ customers across India since February 2011, Tata Delight is the first-ever customer loyalty programme in the commercial vehicles industry in India. To ensure rewarding experiences from the very beginning itself, all customers who purchase Tata Motors vehicles automatically become members of this loyalty programme.
KEY FEATURES
- Loyalty points on every Rs.1,000/- spent at Tata Motors Authorised Service Outlets, Spare Parts Outlets and Programme Partners
- Membership validity for 5 years and points' validity for 3 years.
- Up to Rs.10 lakh Accidental Death/Disability benefit & up to Rs.50 000 in Accidental Hospitalisation till membership validity.
- More than 12 lakh retail customers are already part of the programme.
TATA OK
TATA OK is the preferred choice when it comes to selling or buying pre-owned Tata Motors Commercial Vehicles. TATA OK provides the assurance of best market price and a host of conveniences like doorstep and free evaluation. We are involved in every stage of sourcing and buying, valuation, refurbishment and sale of refurbished vehicles to make sure you have smooth selling or buying experience.
KEY FEATURES
- Get the best resale price for your existing commercial vehicle
- Evaluation at your doorstep
- Get up to 80 % finance on TATA OK certified vehicles
- Warranty on TATA OK certified pre-owned vehicles
TATA GENUINE PARTS
Tata Genuine Parts (TGP) are designed to keep your vehicle running smoothly so that your business grows more profitable every year without any hindrances. Tata Genuine Parts (TGP) is a division of Tata Motors, and continues to provide lakhs of SKUs of spare parts for the maintenance of Tata commercial vehicles. At Tata Motors service centres, you get the guarantee of Tata Genuine Parts (TGP) which are manufactured at world class facilities and undergo rigorous quality checks, resulting in a perfect fit, increased service life and seamless uptime.
KEY FEATURES
- A distribution network of over 230 distribution points and 20,000 plus retail outlets backed by five warehouses
- Every Tata Genuine Parts product is built to provide longer uptime and service life than any non-genuine spare part
- Not only is every part designed as per exact vehicle specifications, but it also has to pass multiple quality control checks
TATA SURAKSHA
Tata Suraksha provides protection for your vehicle through exhaustive service so that your productivity is never compromised. Tata Suraksha is an annual maintenance package that takes care of complete preventive & scheduled maintenance, and breakdown repairs of the vehicle driveline, at a predetermined price. Currently, over 60,000+ customers across India are benefitting from the vehicle care provided by Tata Suraksha. You can opt for 3-year contracts for SCV Cargo & Pickups for lang-lasting performance.
PACKAGES AND INCLUSIONS
- Platinum Plus: Comprehensive coverage at doorstep
- Platinum: Comprehensive coverage
- Gold: Preventive maintenance + labour on other repairs
- Silver: Preventive maintenance coverage
- Bronze: Labour
*Tata Suraksha Actual offer packages to be checked from respective dealership
TATA KAVACH
Accidents can lead to stress and hinder your daily transport routines. Tata Kavach helps your business by reducing the downtime due to repair. Offering the shortest possible accidental repair time, Tata Kavach speeds up the process of getting back on road. It is applicable for vehicles that are insured under Tata Motors Insurance, at selected workshops only.
KEY FEATURES
- Repair in 15 days or else daily compensation of Rs.500 per day is paid to customers to make up for delayed delivery.
- Accidental repair for vehicles reporting to TML-authorized Accident Special Workshops
- Delay-based compensation beyond 15 days in multiples of 24 hours
- Easy calls routed and registered through Tata Motors Insurance toll-free no. 1800 209 0060
*T&C applies
TATA MOTORS PROLIFE
At Tata Motors, we understand that fleet owners and operators often require different vehicles for various uses at all times. Tata Motors Prolife is designed to help owners reduce cost and maintain their productivity levels. Tata Motors Prolife offers remanufactured engines on an exchange basis to reduce both vehicle downtime and total cost of ownership.
KEY FEATURES
- Re-manufactured aggregates range covers over 75 products, including engine long block, Clutch and Cabin priced at 40% to 80% of MRP of new spares
- They are warranted against any re-manufacturing or material defects
TATA ZIPPY
Tata Zippy is a repair time assurance programme for all BS6 vehicles. This assures fast-track service of any problem reported via toll-free number or at the workshop within 12 months after sale or 14 months after production of the vehicle, whichever is earlier.
KEY FEATURES
- Assured problem resolution for regular service at workshop within 8 hours and for major aggregate repairs, within 24 hours.
- In case of delay, a daily compensation of Rs.500 per day is applicable for all SCV Cargo & Pickup trucks only for warranty vehicles reported at workshop. Compensation payments begin after 24 hours of delay.
*T&C applies
TATA ALERT
Tata Alert helps your business overcome unforeseen roadside incidents effectively and reduces the stress of the process. Tata Alert reduces your downtime with a 24x7 roadside assistance programme that promises resolution within 24 hours for all Tata Motors commercial vehicle models under warranty period, anywhere across the country, irrespective of location.
KEY FEATURES
- Acknowledgement time of 30 minutes
- Our team will reach you within 2 hours during daytime (6 am to 10 pm) and up to 4 hours during the night (10 pm to 6 am)
- In case of any delay, a compensation will be paid up to Rs.500/day
- Redeemable on subsequent purchase of TGP and Prolife aggregates
*T&C apply